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Frequently Asked Questions
Do I need an account to book an appointment?
No, you don't need to log in or create an account. Simply click the "See a doctor" or "Book an appointment" button and follow the steps.
How much does a teleconsultation cost?
The price is fixed at 60€ per consultation, regardless of your location or the country you are calling from.
Will I receive an invoice for my payment?
Yes, a professional invoice (receipt) is automatically generated and sent to your email address after the payment is completed.
How will I receive my prescription?
If the doctor prescribes medication, the digital prescription will be sent directly to the email address you provided during booking.
Can I get a medical certificate (sick note)?
No, we do not issue medical certificates or sick notes through our online platform.
Can I receive a medical report after my consultation?
Yes, a medical report (account rendered) can be provided by the doctor upon your specific request at the end of the session.
Can I choose a specific specialist?
Our platform connects you with the best available doctor for the time slot you have chosen to ensure the fastest possible care. You cannot pick a specific doctor manually.
Are your doctors certified?
Yes, 100% of our medical professionals are board-certified and vetted according to strict medical standards.
Is my medical data secure?
Absolutely. We use end-to-end encryption and comply with GDPR regulations to ensure your data stays private and protected.
What equipment do I need for the call?
A smartphone, tablet, or computer with a camera, microphone, and a stable internet connection is all you need. No app download is required.
Can I use this service while traveling abroad?
Yes, DoconTrip is designed specifically for travelers. You can access a consultation from anywhere in the world.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex) through our secure payment gateway during the booking process.
What happens if I miss my time slot?
Please try to cancel or reschedule at least 24 hours in advance to avoid a potential cancellation fee.
How long does a consultation last?
Consultations typically last between 10 to 20 minutes, depending on the complexity of your medical case.
Can I book for my child or a minor?
Yes, you can book for a minor. However, a parent or legal guardian must be present during the video call.
What if the video connection fails during the call?
If technical issues occur, the doctor will attempt to contact you via the phone number you provided in your booking.
What should I do in a medical emergency?
DoconTrip is NOT for emergencies. If your life is in danger, please call local emergency services (911, 112) immediately.
Our Commitment
Our team is here to help you with scheduling or answering your medical inquiries. Fill out the form, and we will get back to you shortly.
Website
www.docontrip.com
Emergency: Call local services (911, 112) immediately.
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Let’s Discuss With Us
If you have any questions or need assistance with our medical consultations or telemedicine services, please don’t hesitate to reach out. Our team is here to help you with scheduling appointments, answering your medical inquiries, or providing support for your online consultations. Fill out the contact form below, and we will get back to you as soon as possible. Your health and well-being are our top priority, and we are dedicated to providing you with the best possible care.